Shipping policy
Shipping Delivery
Online orders will ship within 1-2 business days. The only exception is our hand knitted sweaters which are produced on demand. Hand knitted sweaters will be sent directly from our production facility in Nepal. Duty and Taxes will be paid by DINADI. Please allow an extra 2 weeks delivery time for hand knitted sweaters.
Delivery methods and times will depend on which country you are shipping to.
SHIPPING IN THE USA
UPS Standard (3-5 days) 10 USD
Orders above 300 USD qualify for free shipping
Your order will be shipped from our USA logistics center based in California and will therefore be duty free.
SHIPPING IN SWEDEN
DHL Service Point 49 SEK, Delivery 2-3 days to pick up point.
Orders above 3000 SEK qualify for free shipping.
Your order will be shipped from our Swedish logistics center and delivered to your local delivery point. A delivery notification will be sent via text message or email when your package is ready to be collected. ID is required.
SHIPPING TO EU COUNTRIES
UPS Standard (2-4 days) 10 EUR
Orders above 300 EUR qualify for free shipping
Your order will be shipped from our Swedish logistics center. As the shipment will originate in the EU you will be charged VAT at checkout and your order will be duty free.
SHIPPING TO CANADA
UPS Standard (4-5 days) 20 CAD
Orders above 400 CAD qualify for free shipping
Your order will be shipped from our Swedish logistics center. Orders to Canada will be sent DTP which means duty and taxes will be paid by DINADI and there will be no extra charges to besides what you pay at checkout.
SHIPPING TO NORWAY, SWITZERLAND AND THE UNITED KINGDOM
UPS Standard (4-5 days) 15 USD
Orders above 150 USD qualify for free shipping
Your order will be shipped from our Swedish logistics center. Because the shipment originates in the EU you will not be charged VAT at checkout. You will be responsible for any eventual VAT, duty and/or customs fees which may be charged separately upon import to your country.
SHIPPING TO AUSTRALIA AND NEW ZEALAND
UPS Standard (4-5 days) 25 USD
Orders above 200 USD qualify for free shipping
Your order will be shipped from our Swedish logistics center. Because the shipment originates in the EU you will not be charged VAT at checkout. You will be responsible for any eventual VAT, duty and/or customs fees which may be charged separately upon import to your country.
IMPORTANT INFORMATION
The price at time of purchase is final and we honour our campaign periods. We are unable to offer or make any price adjustments/price matching on items purchased at full price that later go on sale, or for items on sale that are later available for further reductions. We offer a 14 days return policy and you are welcome to place a new order and proceed with a return if the garment is in perfect condition with all hangtags intact.
UNCOLLECTED ITEMS
If your order is not collected and returned to our warehouse, DINADI reserves the right to charge an additional fee of 200 SEK/20 USD/18 EUR to cover shipping and processing costs.
OUTSIDE EU
If an order is abandoned and not imported according to shipping terms when ordering outside of EU, an additional fee of 500 SEK/50 USD/45 EUR will be charged at return.