Returns & Exchange
You are always welcome to return your purchase within 14 days if it does not meet your expectations. Products must be in new and unused condition. If you wish to exchange to a different size or colour, please place a new order on our website and return the original purchase.
DINADI takes great care to avoid waste and returns will be repurposed and are never thrown away or burned.
DINADI will provide you with a shipping label for your return and a fee will be deducted from your refund. The return fee depends on which country you’re returning your product from:
Sweden: 49 SEK
Denmark: 49 DKK
Rest of Europe: 10 EUR
USA: 15 USD
Canada: 15 CAD
Rest of the World: 25 USD
HOW TO MAKE A RETURN
1. If you would like to initiate a return, reply to your order confirmation to let us know. If you do not have your confirmation email anymore you can also send as an email to firstname.lastname@example.org. Please include your order number for our reference.
2. Once we’ve heard from you we will send you a shipping label which you can attach to your package. For returns in Sweden you can then drop off the return at your closest DHL Service Point center and for all other orders your order can be dropped off at your nearest UPS center.
3. Once we have received your return, we will process it as quickly as possible.You will then automatically receive an e-mail with a credit note. The refund amount will be returned to your account via the payment method you used for the purchase. The amount usually appears on your account within 2-7 working days, depending on the card provider
If your order is not collected and returned to our warehouse, DINADI reserves the right to charge an additional fee of 20 EUR to cover shipping and processing costs
If an order is abandoned and not imported according to shipping terms when ordering outside of EU, an additional fee of 500 SEK/500 DKK/60 CAD/50 USD/45 EUR will be charged at return.